Frequently Asked Questions
J.W. Speaker does not sell or warranty ANY products on Amazon, eBay, or any 3rd party marketplace.
This is a shortlist of our most frequently asked questions. For more information about J.W. Speaker, or if you need support, please click here to access our customer service form.
Where to Buy
Q: Can I buy products directly from J.W. Speaker?
A: Yes. You will find our most popular products are available for purchase online. Look for the red Buy Now or Add to Cart buttons.
J.W. Speaker products are primarily available through our worldwide network of dealers and distributors. Please refer to our Dealer Locator to find a J.W. Speaker Dealer & store location.
To find a J.W. Speaker supplier, you can contact one of our Distribution partners.
Q: How can I cancel my order?
A: Our order fulfillment systems are designed to deliver your orders as quickly as possible. Orders are sent to the warehouse immediately for quick fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been processed.
If you would like to try and cancel or change your order, please contact us via phone or email as soon as possible. We will do everything possible to accommodate your request as long as the order has not already been processed.
Q: Do you service lights and/or sell replacement components (ex. lenses, flash tubes, etc.)
A: Due to our designs & manufacturing process, J.W. Speaker LED lighting is not serviceable. We advise against opening up the lamps because it compromises the factory sealing conditions and can allow outside contaminants and/or moisture into the lamp. As such, that voids the warranty.
If the failure appears to be a manufacturing defect, please contact your dealer or distributor. (Note: Incandescent & Halogen bulbs are serviceable)
Returns
We are committed 100% to bring you authentic, quality products and a hassle-free shopping experience. But if you are not satisfied with your purchase, you may return any parts to us within 60 days from your date of order, provided that the product(s) is in its original packaging and condition.
Q: Can I return my light?
A: If you purchased your light directly from our website www.jwspeaker.com, then you may be eligible to return your product for a full refund using the directions below. If you purchased your light through a dealer or in-store, you will need to return your light with that same dealer. We only process returns for items purchased online www.jwspeaker.com
Q: Where do I return my light?
A: If you purchased your light directly from our website www.jwspeaker.com and are not satisfied with your purchase, you may return any parts to us within 60 days from your date of order, provided that the product(s) is in its original packaging and condition.
STEP 1. You must obtain a Merchandise Return Authorization (MRA) by contacting us at 833-727-8784 or at jwspeaker-support@partsvia.com. Be sure to reference your order number.
STEP 2. An email will be sent within 48 hours of the request with a return shipping address and complete shipping instructions.
STEP 3. Please include a copy of the original receipt and the email with the return.
Please note:
- No returns will be accepted without an MRA number
- All MRA’s expire after 30 days of issue. If the MRA is not shipped back within 30 days of issue a new MRA must be requested
- All returns must be postage paid. No COD or Freight collect returns will be accepted
Q: I was told my light is not returnable. Why?
Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in.
Vehicle Warranty: When ordering parts and accessories for vehicles still under the manufacturer’s warranty, it is the vehicle owner’s responsibility to ensure that the warranty will not be adversely affected by the installation of these parts. If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering. We cannot accept return requests for parts due to vehicle warranty issues.
Warranty Parts: Please refer to the warranty documentation shipped with the product’s packaging. We reserve the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to the manufacturer’s instructions, subjected to improper handling, packaging, or shipping by the customer.
Q: My light was damaged during shipment. What do I do?
In the off-event that your order is damaged in shipping from us, please contact us at 833-727-8784 or email jwspeaker-support@partsvia.com
Q: How long do I have to wait for my refund?
A: Refunds for returns normally process and credit within 10 days from the date we receive your return at our warehouses. Once the return has been approved and processed, the refund will be credited to the credit card that you used to buy the merchandise. You will receive a “credit approved” email the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card.
If you do not receive a credit after 30 days, please email our returns department at jwspeaker-support@partsvia.com and we will respond to you immediately.
Shipping charges are not refundable. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing.
In the off-event that your order is damaged in shipping from us, please contact us at 833-727-8784 or email jwspeaker-support@partsvia.com
Q: I had my order shipped to my local dealer. Can I return it there?
A: Any purchases made on jwspeaker-support@partsvia.com and delivered to a Dealer can be returned at the same Dealer. The dealer will be able to accept your return and supply you with proof of return. Refunds for returns made at the Dealer level can take up to 21 business days to post the credit to your credit card used for the original transaction.
Installation
Q: Where can I find light output and dimensions?
A: Output specifications can be found on our Specification Sheets, available on the Model pages. Educational information about Lumens and other lighting terminology can be found here.
Q: My light doesn’t work properly.
A: Before you contact your dealer or distributor about returning a light, please conduct these simple tests to confirm that the problem really is a faulty light.
If it is a warrant-able issue, please contact your dealer or distributor. They would also be the ones you’d need to work with to make a warranty claim.
Q: Will I need to aim my headlights once installed?
A: This is always recommended after installation. For standard aiming instructions, click here.
Note: Wranglers only have a vertical adjustment screw.
Q: What if my headlights need horizontal adjustment?
A: Please refer to your authorized dealer if you need help with this issue.
Q: I have condensation inside my light.
A: Condensation is a naturally occurring phenomenon and will happen in any light given the proper conditions. It shouldn’t last more than a couple of hours. Double check your lights after that, and if you find water inside the housing after a couple hours you’ll want to contact the authorized retailer where you purchased it. Click here for more information.
Q: What’s the difference between DOT and ECE?
A: These are driving regulations based on your location. Most countries around the world have adopted one set of standards or the other, and for headlights to be street legal they must meet and be marked with the regulations adopted by that country.
DOT regulations are created by the United States Department of Transportation, for use in the U.S. & Canada. Meeting DOT lighting standards guarantees your lights are federally compliant in the United States for visibility, durability, and reliability to secure the safety of others.
ECE regulations come from the United Nations Economic Commission for Europe. ECE versions feature DRL & FP functions. ECE-compliant guarantees your lights are compliant in the European Union and in non-European countries that have adopted ECE Regulations for visibility, durability, and reliability.
Q: Do I need one LHT and one RHT headlight for my vehicle?
A: No. LHT means “Left-Hand Traffic” and RHT means “Right Hand Traffic,” referring to which side of the road a driver uses.
For instance, a driver in the UK is Left Hand Traffic and would use two LHT lights; a driver in Canada is Right-Hand Traffic would use two RHT lights. Do you refer to it as RHD (right-hand drive)? RHD = LHT (left hand traffic), LHD = RHT (right hand traffic)
For my Motorcycle
Q: What light do I need for my bike?
A: Enter the Make, Model & Year of your motorcycle with our Motorcycle Garage to find the headlight and mounting hardware that works with your bike.
Q: Do I need a mounting ring?
Refer to the Motorcycle Headlight Fitment Guide to see if your bike needs a Mounting Ring Kit, available for fairing mounts on older model bikes.
Q: My adaptive motorcycle light does not function properly.
A: Our Adaptive Series headlights (Models 8790 Adaptive, 8690 Adaptive and 8691 Adaptive) require forward motion to remain ON and operate properly. A “lean test” in the garage is not a sufficient test. Optics may not respond to the static lean and require forward motion to test correctly.
If the light does not operate properly when driving, double-check that it is indeed an Adaptive Version. We manufacture both adaptive versions and non-adaptive versions, so you may have purchased a non-adaptive version.
Q: Are J.W. Speaker motorcycle headlights plug & play?
A: Our current motorcycle line-up, the Adaptive 2 Series consists of standard 5 ¾” and 7″ round headlights. These lamps are designed to be as plug and play as possible and is so with the vast majority of V-twin bikes. Unique to LED head-lamps are extended heat sinks on the back of the lamps.
On certain models of bikes including those that have the standard 5 ¾” and 7″ headlights, generally of the metric variety, depth of the standard buckets may not fit an LED. J.W. Speaker is proud to supply a growing variety of fitment solutions for all bikes to make installations as plug and play as possible.
For my Jeep
Q: Are J.W. Speaker Jeep lights plug & play?
A: Our Model 8700 Evolution J2 Series headlights, Model 239 J2 Turn Signals, and Model 279 J Series tail lights are designed to provide a true plug & play installation on JK Jeeps. Due to the unique (and varied) connectors used by Chrysler on the fog lights, there will likely be some wiring modifications required for fog light installs. We do include a connector for fog lights on 2011 and newer Jeeps. Click here for troubleshooting issues with your Evolution J3 Series Headlights.
Q: Which headlights do I need for my Jeep?
| 2007+ Wranglers: | Model 8700 Evolution J2 |
| Older Wranglers: | Model 8700 Evo 2 Dual Burn |
Q: Which fog lights do I need for my Jeep?
| 2007+ Wranglers: | Model 6145 J2 |
Q: Can the half-halo on the Model 8700 Evolution J2 headlights operate independently (e.g. as Daytime Running Lights)?
A: The Evolution J2 headlights were designed to be compatible with Chrysler’s wiring systems. In European (and other ECE) countries, the half-halo can operate as a DRL. In North America, it cannot. If your North American vehicle has Daytime Running Lights, they operate through the High Beam Circuit. The half-halo will operate whenever the headlights are on, but there is no way to separately power the half-halo optics in this case.
Q: Can your tail lights be used with existing accessories like rock guards?
A: The taillights have been designed to replace stock taillights, so aftermarket accessories should fit. In some cases, a slightly longer screw (#8-16 x 2 ¼” or longer) might be required.
Q: How do I fix hyper-flashing?
A: If you are experiencing hyper-flashing, there may be several things going on. Please refer to this troubleshooting guideline.
For more information about J.W. Speaker, or if you need support, please reach us at speaker@jwspeaker.com. –>