Terms of SaleShow Sidebar
By purchasing products from J.W. Speaker Corporation, you hereby agree to J.W. Speaker Corporation’s “Terms of Sale.”
ACCEPTED FORMS OF PAYMENT
J.W. Speaker Corporation accepts VISA, MasterCard, and Discover. All payments must be in United States dollars. Credit card accounts used for online orders must be issued by a United States financial institution. International credit card orders can be placed by calling 1.262.251.6660. Orders will not be processed if credit card information is incorrect or invalid. Payment is subject to approval from the financial institution issuing the credit card. J.W. Speaker Corporation assumes no liability if the financial institution refuses to accept the transaction for any reason.
To the extent reasonably possible, strict security measures are enforced to protect personal information. Secure Sockets Layering (SSL 128-bit) is used to encrypt transmitted information during a purchase. SSL technology is the industry standard for secure online transactions. Extra safeguards are in place to protect credit card information. Credit card information is stored in a restricted database on a secured server behind a firewall. Credit card information is deleted/destroyed 30 days from the original date of purchase.
If you wish to return a J.W. Speaker product, please contact the authorized J.W. Speaker retailer where you purchased it. Returns may be subject to the dealer’s policies and procedures.
AFTERMARKET PRODUCT WARRANTY
If you have issues with a J.W. Speaker product, we strongly recommend that you: (1) troubleshoot your light and (2) contact the authorized retailer where you purchased it.
If the lamps were included as standard product on a vehicle that you purchased, please contact the vehicle manufacturer (OEM) for warranty concerns. Only OEM vehicle manufacturers and authorized J.W. Speaker dealers and distributors may contact us directly for warranty claims.
I. WARRANTY SCOPE AND TERMS
J.W. Speaker Corporation provides a best-in-class warranty against defects in materials, components and workmanship, according to the terms outlined below. This warranty excludes claims resulting from certain conditions, as outlined in the Warranty Exclusions section, listed below. It applies only to the original purchaser and original installation, and it is NOT transferable.
Forward Lighting LED Products
“Forward-Lighting” includes DOT- and ECE-compliant LED headlights, driving lights and fog lights. These products are covered by a five (5) year limited warranty, except for the following products:
• Model 9800 Freestanding Headlight: 2 year limited warranty
• Model 8770 Locomotive Headlight: 4 years or 30,000 hours limited warranty
Non-Forward Lighting LED Products
“Non-Forward Lighting” includes LED auxiliary lights, backup lights, clearance and marker lights, emergency and warning lights, interior lights, license plate lights, marine lights, stop and tail lights, turn signal lights and work lights. These products are covered by a lifetime limited warranty, except for the following products:
• Model 60 Portable LED Scene Light: 1 year limited warranty
• Model 255 LED Vehicle Identification Signs: 1 year limited warranty
Bulb-Based & Legacy Products
“Bulb-Based” and “Legacy” products include incandescent, halogen and HID units (e.g. Model 9710 and 9720), OEM products no longer in production; service parts; and products targeted for obsolescence. These products are covered by a one (1) year limited warranty (except for bulbs and sealed beams).
“Non-Lighting” products includes thermal imaging units (Model 9790), electronic components, harnesses, mounting equipment and other accessories. These products are covered by a one (1) year limited warranty.
II. WARRANTY EXCLUSIONS
J.W. Speaker’s Warranty Policy does NOT allow claims resulting from the following conditions:
• Abuse, neglect and damage
• Modifications and alterations
• Improper installation
• Chemical exposure (e.g. cleaning solutions)
• Voltage transients, spikes and over-voltage
• Naturally occurring phenomena such as condensation & corrosion
Visit www.jwspeaker.com/warranty-exclusions for more details.
|III. WARRANTY CLAIM PROCESS|
End customers MUST initiate a warranty claim with the authorized J.W. Speaker dealer where they purchased the product. J.W. Speaker Corporation does not process end customer warranty claims.
If the claim is valid, the dealer must submit a warranty claim form to their distributor, NOT to J.W. Speaker, and ask them to obtain a Returned Materials Authorization (RMA) number in order to proceed.
Requests for warranty items will require a return of your product(s) for inspection prior to credit authorization to your account. Learn how to submit your RMAs here.
J.W. Speaker Corporation has built a strong reputation over many years by providing high- quality, premium engineered lighting solutions to the automotive aftermarket. However, external advertising that undercuts our products’ market prices has been shown to negatively affect the goodwill of our brand, damaging our reputation in the process. Therefore, in order to protect our brand and support distributors and re-sellers who have made investments in inventories and in marketing and promoting our products, we’ve established a Minimum Advertised Price Policy (the “MAP Policy”). This unilateral MAP Policy applies to J.W. Speaker products purchased and sold by U.S.-based automotive re-sellers. Click here to review the full policy.
SHIPPING & TAX INFORMATION
Shipping & Handling Information:
- All orders are shipped via FedEx.
- Please allow 6-10 business days for shipment.
Tax Information: A 5.6% sales tax applies to all Wisconsin orders.
DELAY IN SHIPMENT
Product delivery dates are approximate. J.W. Speaker Corporation will not be liable or in breach of agreement for delivery within a reasonable time following the dates provided. In the event of a delay in shipment, J.W. Speaker Corporation will send notification. J.W. Speaker Corporation is not liable for delays in delivery or performance resulting from incorrectly provided information. Nor is J.W. Speaker Corporation liable for delays caused by circumstances or causes beyond its reasonable control.
LIMITATION OF LIABILITY
J.W. Speaker Corporation is not responsible or liable for any form of direct, punitive, special, incidental, consequential, or any indirect damages of any kind or type, whether such damages are based in a claim oftort, warranty, contract, strict liability or other causes of action, arising directly or indirectly from or in connection with any J.W. Speaker Corporation product or its use.
Customers agree to indemnify, defend and hold J.W. Speaker Corporation (including its officers, affiliates, directors, advisors, members, representatives and agents) harmless from any claims damages, costs andexpenses (including, but not limited to, attorneys’ fees) arising from or related to the misuse of J.W. Speaker Corporation’s products.
INTERPRETATION & DISPUTES
This Agreement is governed by the laws of the United States and the State of Wisconsin, without regard to any conflict of laws provisions. The provisions of the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. Venue for any dispute arising under this Agreement shall be proper exclusively in Washington County, Wisconsin. In the event of any dispute the prevailing party will be entitled to recovery of its reasonable attorneys’ fees and costs.
Any controversy or dispute arising out of or relating to this Agreement must be resolved by binding arbitration before a sole arbitrator. If the parties are unable to agree on an arbitrator within 30 calendar days of a written request for arbitration, an arbitrator will be selected pursuant to the rules and procedures of the American Arbitration Association (AAA). Either party may seek from any court interim or provisional relief that is necessary to protect the rights or property of that party, pending the appointment of the arbitrator or pending the arbitrator’s determination of the merits of the controversy.
POLICY MODIFICATIONS AND AMENDMENTS
J.W. Speaker Corporation reserves the right to modify or amend this policy at any time. Updates will be posted on this website. Changes will be effective immediately upon their posting. Online modifications and amendments supersede any printed version/copy of these policies, terms and conditions.