- Warranty Exclusions [DRAFT]
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J.W. Speaker’s Warranty Policy does NOT allow claims resulting from the following conditions:
- Abuse, neglect and damage
- Modifications and alterations
- Improper installation
- Chemical exposure (e.g. cleaning solutions)
- Voltage transients, spikes and over-voltage
- Naturally occurring phenomena such as condensation & corrosion
Abuse, Neglect and Damage
Abuse and neglect includes damage beyond the daily wear and tear of a light. Examples of damage caused by abuse or neglect can be seen by the following:
- Cracked / dented housings
- Cracked lenses
- Scratched / scuffed lenses
- Damaged plugs
- Removed vent patches
Particular chemicals will result in the softening, crazing, and/or cracking of polycarbonate plastics. This is especially important for lamps and mounting bases that experience routine stress and strain in their everyday application.
The following chemicals & cleaners ARE compatible with polycarbonate:
|#1 & #3 denatured alcohol
|Lacryl PCL-2035 polycarbonate cleaner
|10% Sol Bon Ami
|Methyl, isopropyl & isobutyl alcohols
|2% Sol Reg. Joy
|Mild soap & water
|Petroleum Ether / 65 °C boiling point
|Freone TF & TE-35
|Varsol No. 2
|VM & P Naphtha
The following chemicals & cleaners are NOT compatible with polycarbonate:
|Liquid Cleaner – 8211
|Methyl Ethyl Keytone (MEK)
|All liquid detergents
|Pink Lux (phosphate free)
|Texize – 8006, 8129, 8758
|Lemon Joy (phosphate free)
Condensation is a naturally occurring condition that can affect any light. It does not suggest a defect in a product, as opposed to what happens when a leak occurs, in which case there is water ingress that could lead to a system failure. The explanation contained herein is intended to help end users differentiate between these two conditions so they understand what, if anything, needs to be done.
Virtually all lights are prone to condensate due to the following events:
- Air is trapped inside a lamp when manufactured
- Plastic parts used in lights naturally absorb moisture in the air
- As the light heats up these plastics parts release moisture that mixes with air
- Moisture attaches itself to the coolest part of the lamp, e.g. the lens
- Halogen lamps tend to run hot so the moisture evaporates more quickly
- LED lights produce less heat so moisture takes longer to evaporate, so it can be more noticeable
Corrosion & Natural Phenomena
When left exposed to harsh environmental conditions and continuous water exposure, lamps and their electrical system are subject to chipped paint and cracked lenses. This wear and tear can cause corrosion, interrupting current flow and LEDs to fail.
The best way to avoid these issues is to practice proper maintenance and avoid using aggressive chemicals that tend to speed up corrosion. Refer to the Chemical Exposure chart above for a list of chemicals that are not compatible.
Proper light installation takes time and patience, and if not properly executed, it can lead to malfunctions and damage to the light. Examples of improper installation that will void your warranty include:
- Using damaged, pinched, or shorted wires
- Using damaged connectors / terminals
- Unsecured mating connectors or bare wires exposed to water ingress
- Installing vehicle lights to the incorrect vehicle year
- Insufficient torque applied to mounting hardware
- Improper installation location
Modifications and Alterations
Modifications to the product can change the output and put strain on the light, causing malfunction. Examples of alterations that will void your warranty include:
- Modified wires
- Modified plugs
- Modified mating connector and connection areas
Voltage Transients & Spikes
Voltage spikes can occur when lamps are used with inappropriate voltage systems by additional accessories in the system. An excess of voltage may destroy or severely weaken the lamp & light output. If the system is overloaded, it may not receive adequate voltage to run properly, causing similar outages and weakened output.
More Questions? Fill out our Contact Us form with your information and our Customer Service will contact you.
Last Updated June 07, 2016.